Your privacy is our priority. This document clearly explains how 96win collects, uses, stores and protects your personal data as a member of our online entertainment platform.
We ensure that every member's personal data is handled with care, security and full accountability in accordance with the latest industry standards.
All data transmitted between your device and 96win servers is protected with 256-bit SSL encryption — the same technology used by Malaysia's leading banking institutions.
96win will not sell, rent, or disclose your personal data to any third party for marketing purposes without your explicit consent.
Your identity verification (KYC) process is handled with the highest level of security. Submitted documents are stored in a protected environment and accessed only by authorised personnel.
Your data is stored in an integrated database management system with layered access controls. 24/7 monitoring ensures no unauthorised access occurs.
As a 96win member, you have the right to access, correct, transfer, or request deletion of your personal data at any time through our customer support team.
In the event of any security incident involving your data, 96win is committed to notifying you within the stipulated timeframe and taking immediate remedial action.
96win takes our responsibility to protect the privacy and personal data of every member seriously. This Privacy Policy explains in detail how we collect, process, store, and protect your information when you use the 96win platform at 96win.plus.
By registering for or using the 96win platform, you agree to the practices described in this Privacy Policy. This document should be read together with Terms and Conditions for a full overview of your rights and responsibilities as a member.
96win collects various types of personal data depending on how you interact with our platform. The following are the categories of data we collect:
| Data Category | Type of Information | Collection Method |
|---|---|---|
| Identity Information | Full name, date of birth, MyKad or passport number, gender | Registration form, KYC process |
| Contact Information | Email address, phone number, residential address | Account registration, profile updates |
| Financial Information | Bank account number, payment card details, transaction records | Deposit and withdrawal process |
| Usage Data | Game history, wagering, login, platform activity | Collected automatically during use |
| Technical Data | IP address, device type, web browser, operating system | Collected automatically via cookies and server logs |
| Communications | Support chat records, emails, feedback | Interactions with the customer support team |
The data we collect is used for legitimate and transparent purposes. The following are the primary ways 96win uses your personal data:
96win understands how sensitive your personal data is. We do not sell or disclose your data to third parties except in the following circumstances:
We invest seriously in security infrastructure to protect your personal data from unauthorized access, disclosure, modification or destruction. Our key security measures include:
96win uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
You can manage your cookie settings through your web browser settings. Please note that disabling certain cookies may affect specific features on the 96win platform.
96win retains your personal data for as long as your account is active or as required for service purposes. In addition, certain data may be retained for a longer period for the following reasons:
When data is no longer needed and there is no legal obligation to retain it, 96win will securely delete or anonymise the data using industry-standard data deletion procedures.
As a 96win member, you have certain rights regarding your personal data. We are committed to making it easy for you to exercise these rights:
You have the right to request a copy of the personal data we hold about you at any time.
You have the right to request correction of any personal data that is inaccurate or incomplete.
You may request deletion of your personal data, subject to applicable legal obligations.
You have the right to request restriction of the processing of your personal data under certain circumstances.
You have the right to receive your personal data in a machine-readable format and transfer it to another party.
You have the right to object to the processing of your personal data for direct marketing purposes at any time.
The 96win platform is exclusively for individuals aged 18 years and above. We do not intentionally collect or process personal data of children under the age of 18.
If we discover that a child's personal data has been collected without our knowledge, we will take immediate steps to delete the data and close the associated account.
In the course of its operations, 96win may transfer your personal data to servers or service providers located outside Malaysia. When such transfers occur, we ensure that:
You may contact us for more information about the protection mechanisms used in cross-border data transfers.
96win reserves the right to modify or update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. When material changes are made:
We encourage you to review this page regularly to stay informed about how we protect your data.
If you have any questions, concerns, or requests regarding this Privacy Policy or how 96win manages your personal data, our customer support team is available to assist you 24 hours a day, 7 days a week.
We are committed to responding to every privacy-related inquiry within 5 working days from the date of receipt. For urgent issues relating to account security, please use our live chat channel for an immediate response.
Join millions of 96win members enjoying online entertainment with complete confidence. Our platform is protected with industry-grade encryption and a transparent privacy policy to ensure your data remains secure at all times.