Terms and Conditions 96win — Complete Guide for Members

1 Introduction

Welcome to 96win. These Terms and Conditions constitute a legally binding agreement between you ("Member") and 96win ("Platform", "We"). By accessing, registering, or using any part of the 96win platform at 96win.plus, you hereby agree to be fully bound by all terms and conditions stated in this document.

Please read these terms carefully. If you do not agree with any part of these terms, you are not permitted to use the 96win platform. Continued use of our platform following any updates to the terms will be deemed your acceptance of those changes.

2 Member Eligibility

To register and use the 96win platform, you must meet the following eligibility requirements:

• Aged 18 years and above on the date of registration.
• Must be an individual registering in a personal capacity, not as a representative of a company or organization.
• Not an individual who has self-excluded from the 96win platform or any other gambling platform.
• Not residing in a jurisdiction that prohibits online gambling activities.
• Register one account only — multiple accounts under the same name are strictly prohibited.

96win reserves the right to request identity verification documents at any time to confirm member eligibility. Failure to provide the required documents within the specified timeframe may result in temporary account suspension or termination.

3 Account Registration

The 96win account registration process is simple and fast. However, there are several important things you need to understand when registering:

• You are required to provide information that is accurate, complete and up to date during registration. False or misleading information is a violation of these terms.
• Each individual is only permitted to hold one active account. Opening a second or additional account will result in all associated accounts being terminated.
• The name on your account must match the name on your official identification document (MyKad, passport) for verification and withdrawal purposes.
• You are responsible for ensuring that the email address and phone number registered to your account are correct and active — this information is used for important communications.
• Know Your Customer (KYC — Know Your Customer) will be conducted before your first withdrawal is processed. Documents that may be requested include a copy of your MyKad, utility bill, and bank statement.

96win reserves the right to reject any registration application without providing a reason. The decision of 96win management in such matters is final.

4 Deposits and Withdrawals

96win supports a variety of secure and convenient payment methods for deposits and withdrawals. All financial transactions on this platform are protected by 256-bit SSL encryption technology.

Deposit:

• The minimum deposit is as stated on the cashier page of your account.
• Deposited funds are typically credited to your account within a few minutes after payment is confirmed.
• Deposited funds must be used for gambling purposes and may not be transferred to third parties.
• 96win does not accept third-party deposits. The name on the payment account must match the name on the 96win account.

Withdrawal:

• Withdrawals will be processed within 24 to 72 hours after the application is submitted and KYC verification is completed.
• The first withdrawal requires full identity verification before it is processed.
• Minimum and maximum withdrawal amounts are as specified in your account and may vary according to your VIP membership level.
• 96win reserves the right to request additional verification for any withdrawal deemed unusual or suspicious.

5 Bonuses and Promotions

96win offers a wide range of attractive bonuses and promotions for both new and existing members. All bonuses are subject to specific terms and conditions that vary depending on the promotion type.

• Each bonus has wagering requirement that must be met before winnings can be withdrawn. These requirements are clearly stated on each promotion page.
• Bonuses may only be claimed by eligible members. 96win reserves the right to void any bonus claimed fraudulently.
• Some bonuses have validity period that is limited. Unused bonuses within this period will expire automatically.
• Bonus abuse, including opening multiple accounts to claim bonuses repeatedly, is strictly prohibited and may result in account termination and forfeiture of all funds.
• Bonuses may not be transferred between accounts or converted directly to cash without fulfilling the wagering requirements.
• 96win reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.

6 Game Rules

All games available on the 96win platform — including Slots, Live Casino, Sports, Betting, and Bingo — are governed by their respective specific rules. The following general rules apply to all games:

• The outcome of all games is final once the game round is complete. No appeals may be made on the basis of player strategy errors.
• In the event of a technical disruption during gameplay, 96win will use server records to determine the valid outcome.
• Wagers placed during an internet disconnection will be determined based on the game state recorded on the server at the time of the incident.
• 96win uses Random Number Generator (RNG) that has been certified by an independent party to ensure the fairness of all slot and table games.
• The minimum and maximum betting limits for each game are stated within the game interface itself.
• Any attempt to exploit technical vulnerabilities or game bugs is prohibited and may result in immediate account termination.

For live casino games, the dealer's decision is final unless there is clear evidence of a procedural error verifiable through video recording.

7 Account Security

Your account security is a shared priority between you and 96win. The following are your responsibilities as an account holder:

• Use a password that is strong and unique — a mix of uppercase letters, lowercase letters, numbers and symbols is recommended.
• Do not share your login credentials with anyone, including family members. 96win will not be held responsible for any losses resulting from sharing this information.
• Log out of your account each time you finish using the platform, especially on shared devices.
• Enable two-factor authentication (2FA) for an extra layer of security — this feature is available in your account settings.
• Report to the 96win support team immediately if you suspect unauthorized access to your account.

8 Prohibitions and Restrictions

The following activities are strictly prohibited on the 96win platform and may result in account termination and forfeiture of funds:

• Fraud and Collusion: Colluding with other players to gain an unfair advantage in table games or tournaments.
• Money Laundering: Using the 96win platform as a medium to launder money or transfer funds derived from illegal activities.
• Bonus Abuse: Opening multiple accounts, using false identities, or employing other methods to obtain bonuses unlawfully.
• Use of Automated Software: Using bots, automated scripts, artificial intelligence software, or any tool that provides an unfair advantage in games.
• Exploiting Bugs: Intentionally exploiting technical vulnerabilities, game bugs, or system errors for personal gain.
• Threats or Harassment: Threatening, harassing, or behaving abusively toward customer support staff or other players.

96win reserves the right to investigate any suspicious activity and take appropriate action, including account suspension, account termination, and reporting to the relevant authorities.

9 Privacy and Personal Data

96win takes the protection of our members' personal data seriously. The collection, processing, and use of your personal data is governed by our Privacy Policy our detailed.

• Personal data you provide during registration and while using the platform is collected for the purposes of account management, transaction processing, identity verification, and legal compliance.
• 96win will not sell or disclose your personal data to third parties without your consent, except where required by law or court order.
• Your data is stored on secure servers with industry-grade encryption and is only accessible by authorised personnel.
• You have the right to access, correct, or request deletion of your personal data by contacting the 96win customer support team.

For more information on how we handle your data, please refer to Privacy Policy our complete.

10 Account Termination

A 96win account may be terminated either at the member's request or by 96win under certain circumstances.

Termination at member's request:

• You may request account closure at any time by contacting the 96win customer support team.
• Before an account is closed, all outstanding bonus wagering requirements will be voided and the balance may be withdrawn after the verification process.
• If you request account closure due to a gambling problem, we will assist you with self-exclusion options and available support resources.

Termination by 96win:

• 96win reserves the right to terminate or suspend the account of any member who violates these terms and conditions without prior notice.
• In confirmed cases of fraud, money laundering, or illegal activity, all funds in the account may be seized and the case reported to the relevant authorities.
• If termination was due to an error or misunderstanding, members may contact the support team for a review.

11 Limitation of Liability

By using the 96win platform, you acknowledge and agree to the following limitations of liability:

• 96win is not liable for any financial losses incurred as a result of gambling activity on our platform. Gambling involves risk, and you play at your own risk.
• 96win does not guarantee that the platform will always be free from technical disruptions, although we make every effort to ensure 24/7 availability.
• We are not responsible for any losses arising from unauthorized access to your account resulting from your own negligence in safeguarding your login credentials.
• In any circumstance, the maximum liability of 96win to you shall not exceed the total net deposits you have made within the 30 days preceding the claim.

12 Changes to Terms and Conditions

96win reserves the right to modify, amend, or update these Terms and Conditions at any time based on operational requirements, legal compliance, or service improvements.

• Members will be notified of any material changes via their registered email or in-platform notification at least 7 days before changes take effect, except in urgent circumstances.
• The "Last Updated" date at the top of this page will be updated whenever changes are made.
• Continued use of the 96win platform after any changes to the terms take effect will be deemed full acceptance of the updated terms.
• If you do not agree with any changes to the new terms, you have the right to close your account before the changes take effect.

For any questions regarding these Terms and Conditions, please contact the 96win customer support team, available to assist you 24 hours a day, 7 days a week.